JAG London endeavour to check quality of all product and pride ourselves in producing the best products for our customer, if you are not happy with your purchase just return it to us, in its original and unworn condition, within 14 days of receipt and we will either send out replacement goods or refund you the original purchase price.


Should you receive an incorrect item in your order, please contact our customer care team directly at hello@jaglondon.com and we’ll do our best to sort it out and get the right item to you as quickly as possible.

All returns payments should be the customers responsibility.  

Please following instructions below if you would like to processed with a return.


Email hello@jaglondon.com with the following information:

  1. Full Name the order was placed in
  2. Email address
  3. Name of item you are returning 
  4. Order number
  5. Date of order 
  6. Indicate if you would like an exchange or receive a refund
  7. Please note that all refunds will be made to the credit card originally used.
  8. Reason for return or exchange 
  9. Preferred delivery address for exchange 
  10. We always welcome feedback, please let us know your thoughts.



We will deal with faulty products on a case by case basis and will always ensure that your statutory rights are not affected.

please contact our customer service team in writing at hello@jaglondon.com to discuss.