Guarantee

We offer a 3-year guarantee on all our swimwear.

If you have bought JAG London swimwear and it have not performed as it should, we will repair or replace them. In order to be eligible for the guarantee, please register your purchase below.

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THINGS THAT SHOULDN’T HAPPEN TO YOUR SWIMWEAR:

• The material splitting

• Stitching coming away

• Extreme colour loss

CARE INSTRUCTIONS

Due to the delicate nature of swim fabric, to ensure your JAG London swimwear stays in perfect condition we recommend the following:

1. Hand washed with a very mild detergent

2. Reshaped whilst wet

3. Laid flat to dry

4. Away from strong sunlight.

5. Sun block, lotions, oils and chlorine can cause discolouration - this is not a manufacturing defect.

6. We advise items are rinsed before first time wear as fabrics may not be completely colour fast.

For any further advice in regards to care of your JAG London pieces, please contact JLcustomerservice@jaglondon.com

HOW TO EASILY CLAIM YOUR JAG LONDON GUARANTEE:

If you would like to claim using the JAG London Guarantee, please contact JLcustomerservice@jaglondon.com

WHAT YOU WILL NEED TO SUPPLY OUR OB CONCIERGE TEAM WITH:

• Clear images of the swimwear

• Clear images of the fault

• A description of the fault

• Proof of purchase

If when you contact us your swimwear have been bought online within the last year, then JAG London will provide you with a returns shipping label. Otherwise the cost of shipping is the customer’s responsibility. If it has been over six months since purchase, and JAG London accept the issue as a fault, refunds and credit will not be available and swimwear can only be exchanged under the Jag London Guarantee. Swimwear can only be exchanged for the same style, colour and size. If the style or colour you’ve returned is no longer available, then JAG London will offer you an alternative colour of equivalent value.

Claims under the JAG London Guarantee are separate from and are in addition to your legal rights. If you have an issue with your Swimwear (or any other item), that have been purchased directly from JAG London and do not wish to make use of the JAG London Guarantee, please contact JLcustomerservice@jaglondon.com

Returns

FREE UK & EU RETURNS

JAG London offers free returns on orders delivered within the UK and EU. Email returns@jaglondon.com with the following information:

1. Full Name the order was placed in

2. Email address

3. Name of item you are returning

4. Order number

5. Date of order

6. Indicate if you would like an exchange or receive a refund

7. Please note that all refunds will be made to the credit card originally used.

8. Reason for return or exchange

9. Preferred delivery address for exchange

10. We always welcome feedback, please let us know your thoughts.

JAG London endeavour to check quality of all product and pride ourselves in producing the best products for our customer, if you are not happy with your purchase just return it to us, in its original and unworn condition, within 28 days of receipt and we will either send out replacement goods or refund you the original purchase price. We will not refund any delivery costs or return shipping costs incurred by you in not using the free returns route on offer (subject to your legal rights in relation to faulty, incorrect or cancelled products).

Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them, or have been provided with sufficient proof of postage. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage, if you are not using our free returns service.

If using the free returns service within the UK, packages can take up to two working days to arrive at our warehouse. Outside of the UK, the length of time it takes the parcel to get to the warehouse may vary depending on location. Once delivered to our warehouse, it takes up to 48 working hours for goods to then be processed. It can take up to 72 hours during our busy Sale period. Once processed, you will then be sent a return confirmation. Please allow up to 5 working days for any refund or exchange to be processed following receipt of the return confirmation.

We may reduce your refund to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you may be required to pay an appropriate amount in compensation.

For products purchased at third party retailers, please contact the retailer in the event that you wish to return your product.

Exchanged goods are sent out free of charge.

Important: please notify us via email within 14 days of receipt: returns@jaglondon.com

FAULTY GOODS

JAG London will only refund the cost of delivery if your order is incorrect, faulty or you are cancelling the contract. See Cancelling Your Contract below for more details. If the item was faulty when you receive it, or you discover it was faulty later, please contact our customer service team in writing at JLcustomerservice@jaglondon.com to discuss. We will deal with this type of faulty product on a case by case basis and will always ensure that your statutory rights are not affected.

WHAT TO DO WHEN RETURNING BY POST:

1. Attach the label provided to you via our team following your email informing us of the return. Instructions will be provided via email on how the return the item.

2. To make a return or exchange, we need to receive the goods back to our office in their original condition – so, please ensure all goods are packaged securely.

3. If goods are return from outside UK/EU/EEA please mark the box ‘returned goods’.

4. We are not able to accept any returns on any products that have been worn and are not in their ‘original’ condition, unless the product is faulty.

5. We can only accept refunds or exchanges within 28 days of delivery, unless under the 3 years Guarantee or the product is faulty.

6. Return details will be on the label.